Payment, Refund & Cancellation Policy
Current HomeofIndia payment position and the rules that should apply if optional paid or premium platform services are offered.
1. Core platform services
HomeofIndia currently does not charge a listing fee, subscription fee, booking-request fee or commission for the core services described in the Terms of Service. If that changes, the applicable price and terms should be shown before the user makes a purchase.
2. Owner–Tenant payments
Rent, security deposits, advances and other payments agreed directly between Owners and Tenants are not HomeofIndia platform charges unless a specific HomeofIndia service expressly states otherwise. HomeofIndia does not currently collect, hold, guarantee or insure those user-to-user payments.
3. Optional paid or premium services
If HomeofIndia activates an optional paid or premium service, the purchase flow should display the service, price, applicable taxes or fees, duration, included benefits, activation conditions, renewal terms and applicable cancellation/refund rules before payment.
4. Failed or duplicate platform payments
If a future HomeofIndia paid-service payment fails but an amount is debited, or the same platform charge is duplicated, the user should contact HomeofIndia support with the transaction reference. Resolution may depend on the payment provider and banking network. Users should not send PINs, OTPs or full payment credentials to support.
5. Cancellation and refund conditions
For any future paid service, the specific cancellation/refund eligibility displayed at purchase will apply subject to applicable law. HomeofIndia should not describe a payment as non-refundable where a mandatory legal right requires otherwise.
6. Payment support
For a HomeofIndia platform-charge issue, use the Contact or Grievance process and provide only the information reasonably needed to locate the transaction. For a rent/deposit dispute paid directly to another user, HomeofIndia may provide platform support or report handling but is not automatically the payment counterparty.